Elsahair Hair Extensions values the privacy of its customers and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make purchases.

Information We Collect

We collect both personal and non-personal data when you use our site, make purchases, attend events, submit forms, or communicate with us.

Personal data refers to any information relating to an identified individual like name, address, email, payment details, hair type, etc. Non-personal data refers to information that cannot identify you specifically, like website visits, browser types, demographic data.

Below are examples of data collected and how they are typically used:

Order Information

When you purchase from our website, we collect billing details like name, contact information, credit card to process payments, arrange shipping, and fulfill orders.

Correspondence

When you contact us via email, phone, chat we collect information like email addresses, phone numbers, mailing addresses to respond, address inquiries, and assist with support issues.

Surveys

We may conduct surveys asking for information related to our products/services. Participation is voluntary and data helps us understand our customers and improve offerings.

Promotions

For contests, giveaways, promotions, etc., we collect data on participants which is disclosed in official rules. Personal data helps us administer these activities as explained in the specific terms.

Site Visits

We use tracking tools like cookies to collect non-personal data from site visitors including pages visited, search keywords, device info, location data and other metrics to analyze trends and optimize our website experience.

How We Use Information

We use the data collected from website visitors and customers for purposes consistent with providing you products and support including:

• Processing orders and administering transactions
• Analyzing website performance and improving the site
• Personalizing user experiences to better match preferences
• Communicating product/event information if you opt-in
• Addressing inquiries, feedback or issues
• Conducting research/surveys to enhance our offerings

Information Disclosure

We do not sell personal data of customers. We only share it with parties involved in transactions like payment companies and to help us conduct business if necessary. This includes:

• Payment processors to collect payments, issue refunds
• Shipping companies to deliver products and services
• Technology providers and analytics firms which assist in website operations and data processing
• Legal and regulatory entities if required by law

Parties provided any data are required to keep it safeguarded and confidential. Personal information is only shared to the extent reasonably necessary to accomplish requested tasks.

Information Protection

We aim to protect customer data using appropriate safeguards against unauthorized access, illegal processing, accidental loss, data breach and destruction. This includes:

• Secure network configurations, encryption of data
• Restricting personnel authorized to access personal data
• Confidentiality agreements with staff and third parties
• Conducting periodic data protection reviews and audits

Despite best efforts, no method of online data storage can be guaranteed 100% secure. If you have concerns about the security of your Elsahair account, please contact us.

Changes to this Policy

We may amend this Privacy Policy occasionally to align with evolving laws, technologies, and business practices. If revisions include material changes, we will take reasonable steps notify site visitors and customers including posting prominent notices on our website. Updated versions will be indicated by the date at the start of this policy. By continuing use our website, you agree to accept posted changes.

Contact Us

Please reach out if you have any comments or queries regarding our privacy practices. We welcome any feedback you may offer.