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Elsahair aims for all customers to be fully satisfied with every hair extension purchase. However, if the need arises, please review our refund and return policy guidelines below.
Refund Eligibility
Refund requests for hair extensions must be made within 14 days of receiving your shipment. We will review each case and issue refunds where appropriate based on these criterion:
- Product damage or defects not caused by misuse
- Errors in shipment contents/quantities
- Products substantially differing from descriptions
- Duplicate orders accidentally shipped
Refunds are provided in the original payment form and processed within 3-5 business days once approved.
Return Process
Should you wish to return hair extensions, please carefully pack the unused product and enclose your order confirmation specifying reasons. Return shipping costs must be prepaid by the customer. Once received at our facility, returns are inspected then accepted or rejected for refund based on policy. Approved refunds credits are issued within approximately one week in the same payment form.
Exchanges
If you wish to exchange hair extensions for a similar alternative, please contact customer service specifying your order details and preferred exchange product for consideration. Subject to availability and quality assurance screening, we will aim to arrange shipment of the replacement item after receiving the returned original purchase. Exchange shipping will be covered by Elsahair.
Damaged or Defective Items
On rare occasions, hair extensions may arrive damaged or with quality defects not evident before shipment. Please provide photos of any noted issues for our quality assurance review. Subject to verification, we will arrange prompt shipment of replacement extensions without need to return the defective units.
Contact Our Team
For any queries regarding our returns and refund policy or to start a return/exchange process for hair extensions purchased on our website, please contact our customer experience team. We aim to make the process hassle-free while upholding fair practices for both customers and Elsahair.